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Find clear answers about booking, airport pickup, pricing, flight delays, vehicles, luggage, payments and cancellations.
Yes. The price confirmed in your booking covers the standard transfer service described in your confirmation. Additional charges only apply if you request extra services, change the route, add stops or exceed the included waiting time.
Transfer prices are normally charged per vehicle, not per passenger. The final price depends on your route, selected vehicle category and any additional requirements.
We recommend booking at least 48 hours before your scheduled pickup. Earlier booking is advisable during weekends, public holidays and peak travel periods. Last-minute requests are subject to vehicle and driver availability.
Available payment methods may include Visa, Mastercard, PayPal and bank transfer. The payment options available for your booking will be shown during confirmation.
Your booking is confirmed after we have reviewed your journey details, verified vehicle availability and received the required payment. You will then receive a confirmation containing your pickup information.
Yes. Cancellation eligibility and refund amounts depend on when your request is received and the terms attached to your booking. Please review our Cancellation & Refund Policy before cancelling.
Detailed meeting instructions will be sent before your trip. Depending on the airport, terminal and service selected, your driver or local representative will meet you at the designated arrival or pickup area and guide you to the vehicle.
For airport arrivals, a driver or local representative may hold a sign displaying the lead passengerâs name. The exact meeting procedure will be included in your booking confirmation.
We monitor the flight number provided in your booking and adjust the airport pickup time for confirmed flight delays whenever possible. Please contact our support team if your flight number, arrival date or itinerary changes.
We monitor the flight information provided and will make reasonable efforts to adjust the pickup time. Please keep your phone available after landing in case our support team needs to contact you.
The included waiting time depends on the transfer type and will be stated in your booking confirmation. Please contact us immediately if you are delayed after landing or cannot locate the driver or pickup representative.
Yes. We provide pre-arranged private airport pickup services at major airports in Vietnam. Meeting arrangements depend on the airport, terminal and service option selected.
Yes. Airport transfers can be arranged for early-morning and late-night flights, subject to advance booking and local vehicle availability.
Please remain at the confirmed meeting point and contact our support team immediately by phone or WhatsApp. Avoid leaving the airport or taking another vehicle before speaking with us.
Yes. The vehicle is reserved exclusively for your booking and is not shared with unrelated passengers.
Choose your vehicle based on the number of passengers, suitcases and any oversized items. A sedan is generally suitable for one or two travelers with standard luggage, while families and groups may require a larger MPV, SUV or van.
Luggage capacity depends on the selected vehicle. Please provide the number and approximate size of your suitcases when booking. A larger vehicle may be required if you are traveling with several large bags.
Please notify us before booking if you are carrying golf bags, bicycles, surfboards, wheelchairs, mobility equipment or other oversized items. We will recommend a suitable vehicle based on available cargo space.
Yes. Child seats may be arranged upon request and are subject to availability. Please provide the childâs age and seating requirements when booking. Additional charges may apply.
Yes. Vehicles used for private transfers are air-conditioned and selected according to the confirmed passenger and luggage requirements.
You may request a preferred model, but we cannot guarantee a specific make, model, year or color. A vehicle of the booked category or a suitable equivalent will be provided based on availability.
Some drivers can communicate in basic English. Our customer support team is available to assist with more detailed communication before and during the transfer.
Yes, depending on the assistance and vehicle required. Please tell us about any mobility needs, folding wheelchairs or special equipment before booking so we can check availability.
Yes. We arrange transfers to nearby districts, provinces, resorts and popular tourist destinations. Please provide the exact pickup and drop-off addresses so we can confirm availability and pricing.
Yes. You can reserve an arrival transfer, departure transfer or round-trip service. Please provide the details of both journeys when booking.
Yes. Additional stops may be arranged if requested in advance. Extra waiting time, distance or route changes may affect the final price.
Route changes are subject to availability and may result in an additional charge. Please contact our support team as early as possible if your pickup or drop-off location changes.
Yes. Private car charter services may be available for business trips, sightseeing, appointments or journeys with multiple stops. Please provide your itinerary and expected duration for a quotation.
Yes. We provide private departure transfers from hotels, residences, offices and other approved pickup locations to the airport.
Yes. Private transfers between cities and selected long-distance destinations can be arranged. Availability and pricing depend on the route, travel date and vehicle category.
Yes. Airport Fast Track and Meet & Greet assistance may be booked together with your private transfer, subject to availability at the selected airport.
No, unless it is specifically listed in your booking confirmation. Airport transfer and Fast Track assistance are separate services that may be booked together.
Yes, subject to vehicle and driver availability. Please contact us as early as possible. Changes requested close to the scheduled pickup time may not always be possible.
Yes. Please provide the updated lead passenger name and reachable contact number before the scheduled service.
We normally require the lead passengerâs name, phone number, flight number, travel date, pickup location, destination, number of passengers and luggage details.
Driver or local pickup details may be sent before the service. In some cases, communication will be coordinated through our central support team.
Yes. Our support team is available to assist with pickup coordination, route changes and other urgent transfer-related issues.
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